Refund policy
Return & Refund Policy for Serenital Products
We value your satisfaction and aim to provide high-quality consumable goods. Please review our return policy carefully, as consumable products are subject to specific guidelines for safety and quality assurance.
1. Non-Returnable Items
Due to health and safety regulations, all consumable goods (such as food, beverages, and personal care products) are non-returnable once opened or used. This policy ensures that our customers receive safe and uncontaminated products.
If the product remains unopened and in its original condition, you may be eligible for a return or exchange within 30 days of purchase. Proof of purchase is required.
2. Damaged or Defective Items
If your product arrives damaged, defective, or incomplete, we will gladly resolve the issue. You must notify us within 10 days of receiving the item by contacting our customer service team at info@serenital.com. Please provide a description of the issue, along with photos or other supporting documentation.
Upon verification, we will offer one of the following remedies:
- A replacement product
- A full refund to your original payment method
- Store credit for future purchases
3. Satisfaction Guarantee
Your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, even though it is non-returnable, please reach out to us within 30 days of purchase. We will review your case and explore the best solution, which may include:
- A full or partial refund
- Store credit
- A replacement product (for unopened items)
4. Refund Methods & Processing Times
Refunds, when applicable, will be issued to the original form of payment or as store credit, depending on the resolution agreed upon. Once your claim is approved, refunds will typically be processed within 7–14 business days.
5. Exclusions & Final Sale Items
Certain items are final sale and non-returnable, including:
- Opened consumable products
- Custom-made or personalized items
- Clearance items marked as final sale
Please refer to product descriptions or contact us directly if you have questions about return eligibility.
6. Online Purchases
For online orders, our return policy is clearly disclosed before checkout. By completing your purchase, you acknowledge and agree to the terms of this policy. If you have questions, our customer service team is happy to assist you prior to your order being placed.
7. Consumer Protection
In compliance with federal and state consumer protection laws, we stand by the quality of our products. If your item is defective or fails to meet the standards expected, you have the right to seek a replacement, repair, or refund as outlined above. This policy does not override any legal rights you may have under applicable laws.
8. How to Contact Us
If you need assistance with a return, refund, or have any concerns, please contact our customer service team at info@serenital.com. Be sure to provide your order number and any supporting details, and we will work to resolve your issue promptly.